Mark Lipkin

Project: The San Francisco County Veterans Service Office (CVSO) Response to COVID-19: Analyzing the Impacts of a Remote Service Delivery Model

Client: San Francisco's Human Services Agency's Policy & Planning Unit

Like his graduate policy studies, UC Berkeley hosted Mark Lipkin's, MPP '22, undergraduate pursuits as well. He majored in Economics with a minor in Global Policy & Practice. He interned at Larkin Street Youth Services in San Francisco and has served as consultant and researcher analyst at Impact Justice. Mark's project for the fellowship was undertaken with San Francisco's Human Services Agency (in its Policy & Planning Unit). Entitled "The San Francisco County Veterans Service Office (CVSO) Response to COVID-19: Analyzing the Impacts of a Remote Service Delivery Model," Mark's report examined the Covid-19 pandemic's impacts on agency performance and service delivery, finding both resilient response and organizational impediments. His recommendations moving forward aim to help remote-operations modes improve based upon leadership vision and veterans' experience.

For more information, download Mark's report summary, stating findings and recommendations applicable both to ongoing current adaptations and future disruptions.